Refund Policy

GoThumbnails operates on a credit-based model. Credits are deducted when you run a generation, analysis or other AI-powered feature. Once credits have been consumed, they cannot be refunded because the underlying AI processing and storage costs have already been incurred.

• Recurring plans — subscription fees are billed at the start of each billing period. You can cancel at any time from your account settings; cancellation stops the next renewal but does not refund the current period.
• Downgrades — take effect at the next billing date. No partial refunds are issued for unused time on a higher-tier plan.
• Failed generations — if a generation fails due to a problem on our side, the credit charge is automatically reversed. Errors caused by invalid prompts, unsupported content or network issues on your end are not eligible for credit refunds.

We may consider a refund in limited cases, such as a duplicate charge caused by a payment processing error, a proven billing mistake, or a service outage that prevented you from using the product for an extended period. Refund requests must be sent to support@gothumbnails.com within 14 days of the charge and include the transaction details.

• Consumed credits or completed generations.
• Partially used subscription periods.
• Promotional, bonus or free credits.
• Purchases made through third-party marketplaces or resellers.

We may update this policy as our pricing and product evolve. The latest version is always available at /legal/refund.